AT&T Community Forums. Wireless. Features & Services. Data & Messaging Features, ... Cellular Data not working. Gift your grad endless possibilities. Celebrate right now and connect them to their brightest future.May 31, 2023 · Turn off airplane mode.Most phones show an airplane icon when airplane mode is on. Check your SIM card.You may have to take it out and put it back in if your phone displays Insert SIM or Emergency Call Only. From the home screen, select the Settings app > scroll to and select General > scroll to and select Reset > select Reset Network Settings > select Reset Network Settings again to confirm. Note: To turn LTE data on or off select Cellular Data Options > Enable LTE. This information will help us investigate your concerns further so that we're able ...Since the update my mobile data stopped working. I tried everything, changing the APN settings, toggling, talking to SAMSUNG India and US to no avail. Here is what was wrong: It seems like AT&T has 3G and 4G/LTE sims this problem is with their 3G sim it doesnt work with the new update unless you roll back to 3G APN settings.Cellular data not working. Out of nowhere, my cellular data stopped loading anything despite “5ge” being in the corner with full bars. I’ve tried powering off my phone, taking the SIM card out, nothing is working. I can’t troubleshoot the network because I would have to sign in and I do not pay for this account. My dad does.formerlyknownas. Is your phone indicating that data is turned off? Or when you try to use data does it just load and load or say cannot connect to the network?. More information would be helpful. I'm connected but it just loads or says I'm not connected I have full bars and it says 5g.2. Check Cellular Data Settings. To be on the safe side, take a look at cellular data settings and make sure it is turned on. Go to "Settings -> Cellular/Mobile Data" and make sure the toggle next to "Cellular Data" or "Mobile Data" is turned on. If it's already on, turn it off and back on again. 3.Cellular data not working. Att sold me a phone now that I owe 10 payments my cellular data don’t work. What can I do because this was never told to me.In 2004? Cingular didn’t have data plans that rolled over back then. 2G and 3G phones were still a thing, and QWERTY feature phones had yet to take over. Call minutes, yes. Not data. Those plans are long gone as they would have been forced onto smartphone data plans if they got a smartphone somewhere after 2007.Mar 21, 2023 · It can take two to five days for data use to post in myAT&T, so amounts shown online may not reflect all use since your last bill. Time stamps for current data or text usage may be off by up to 4 hours in myAT&T. Here are some things to keep in mind: We usually update recent data use every three hours. Mar 21, 2023 · Options. 03-22-2023 10:00 AM in. Galaxy S23. For anyone else looking here with the same issue, I called T-mo and had them reset my network, this worked temporarily but the problem is back. You can call in and ask them to reset it for you, may help for a little bit or could fix your issue altogether. Turn Off Wi-Fi on Your Phone. Disable and Enable Mobile Data Mode. Make Sure Your SIM Card Is Properly Inserted. Check the Data Limit/Data Plan of Your Carrier. Change Your Preferred Network Type. Reset Network Settings on Your Android Phone. Perform a Software Update on Your Phone.Find help for your AT&T Wireless℠ plan, international plan, or parental controls. Learn how to help your wireless signal with AT&T Cell Booster. Explore wireless add-ons, apps, and more. 5 years ago. My Iphone X would not connect to AT&T data for 3 days. Went to AT&T, replaced SIM card which didn't help, so was sent to Apple store. Apple couldn't find anything wrong, but gave me a new phone (under warranty), another SIM card just in case and sent me back to the AT&T store to activate the 3rd SIM card.Aug 6, 2021 · Check your wireless usage to confirm data on your plan. Also, check out your AT&T Prepaid Coverage for connection and signal strength. Lastly, here is our helpful Troubleshoot And Resolve Tool to help fix your mobile data connection, go to Fix An Issue > Connection> Call& data quality/Internet and make sure you have correct device at Change Device. So, in this method, you need to enable the right network mode to fix Mobile data not working on Android. First, head to Settings > Mobile Data > Network Mode and switch to the appropriate network mode. 10. Reset Network Settings On Android. Resetting the network settings is another best thing you can do to resolve mobile data not working issues.Current problems and outages | Downdetector. User reports indicate no current problems at AT&T. AT&T offers local and long distance phone service, broadband internet and mobile phone services to individuals and businesses.1. From the home screen, select the Settings app. 2. Select Cellular. To turn cellular data on or off, select the Cellular Data switch. Note: To turn LTE data on or off select Cellular Data Options > Enable LTE > desired option. Learn more from the Apple support article About cellular data settings and usage on your iPhone. 3. @ATT even on Sunday you slow my internet on 5 devices so i cannot work! Pay your bill and you too can have your business shut down. Do not sign your business up to att. Stephen Dorsey (@ColorFaded) reported 25 minutes ago @ATT @ATTexplore How about we celebrate by getting faster Internet speeds. Aug 8, 2022 · Restart your device - If a power cycle does not resolve your issue, perform a device restart. Press and hold the Volume down and Side buttons, then select Restart > Restart. It's very important that you backup/restore your data and files after the factory reset. Select the SETTINGS tab, then scroll to and select About Gear. I called them again and they told me they need to re-activate the SIM, so they did that and it's still not working. I tried Resetting my network, re-insert SIM, toggled cellular data and airplane mode on/off and also removed International Day Pass from my account, but still no luck. When I checked my data balance by dialing *3282* it says I ...Dec 16, 2022 · Remove and re-add your cellular plan. Try removing and re-adding your cellular plan. On your iPhone, tap Watch > My Watch > Cellular > i > Remove > Remove > tap Add a New Plan to start afresh. Reset your Apple Watch. Resetting erases the current data from your watch which may clear unknown issues. Follow these tips if your mobile data isn't working Turn your phone off and back on. Make sure mobile data or cellular data is turned on. Disconnect from Wi-Fi ® to test your mobile data. Turn off airplane mode.How to Fix AT&T Cellular Data not Working: Start With Checking if your cellular data is turned on. Your access to AT&T cellular data is weak. Restart your Device. Turn Off Wi-Fi on your Device. Enable then Disable Airplane Mode. Remove your SIM, then Re-insert it. Reboot your Device With Data Roaming Turned On.Go to Settings -> Cellular and turn on the switch next to Cellular Data at the top of screen. You’ll know Cellular Data in on when the switch is green. If Cellular Data is already on, try toggling the switch off and back on. This will give Cellular Data a fresh start, just in case it’s not working because of a minor software glitch.Oct 24, 2022 · How to Fix AT&T Cellular Data not Working: Start With Checking if your cellular data is turned on. Your access to AT&T cellular data is weak. Restart your Device. Turn Off Wi-Fi on your Device. Enable then Disable Airplane Mode. Remove your SIM, then Re-insert it. Reboot your Device With Data Roaming Turned On. Aug 8, 2022 · Restart your device - If a power cycle does not resolve your issue, perform a device restart. Press and hold the Volume down and Side buttons, then select Restart > Restart. It's very important that you backup/restore your data and files after the factory reset. Select the SETTINGS tab, then scroll to and select About Gear. May 7, 2021 · It would be a pleasure to assist you with reconnecting your data. As stated by our ACE Community member. To resume your data connection you will need to pay for the plan right away for it to work. If you have already paid for the new plan, it appears there may be something else causing this issue. Jun 19, 2022 · You will not lose data like pictures, videos, or text. iPhone: Settings>General>Reset>Reset network settings. Android: Settings>General Management>Reset>Reset network settings. Next, visit our AT&T Wireless Support webpage and select Get Suggestions. You'll be directed to the Fix an Issue section. Our Troubleshoot & Resolve Tool is a fantastic resource to use when you run into issues like this. Select the device you are using, and then under Service/network issues choose Internet. Another thing we do when you are experiencing data connection issues is to Reset Network Settings on all devices. Tap Settings> General> Reset> Reset Network ...Swipe down from the top right of the screen to see the Control Center and look for the Mobile Data icon, which is an antenna to the right of Airplane mode. If it's off, tap it to turn it on ...Im facing the same issue as well. I can text and talk but cannot access internet on my iphone. I tried all possible steps from online troubleshooting tool. Switched sim’s to different device and still no internet. Also, verified its not my iPhone phone problem, cause internet works with other at&t sim’s. My recent data usage is 0 if you ...Swipe down from the top right of the screen to see the Control Center and look for the Mobile Data icon, which is an antenna to the right of Airplane mode. If it's off, tap it to turn it on ... Cellular data not working. Att sold me a phone now that I owe 10 payments my cellular data don’t work. What can I do because this was never told to me.Also Reset your Network Settings, go to Settings > General > Reset > Reset Network Settings. This refreshes your network. Make sure your Device Software Is Updated to the latest version, this will help with resetting your device and connection. Enough space, a Wi-Fi connection and at least 80% batter y is required for the update.Dec 7, 2022 · Follow these tips if your mobile data isn't working Turn your phone off and back on. Make sure mobile data or cellular data is turned on. Disconnect from Wi-Fi ® to test your mobile data. Turn off airplane mode. Oct 21, 2019 · My cellular data stopped working where I could only have coverage/receive messages/texts when I was in a wifi area. However, I could not access anything with wifi off and cellular on. Oct 25, 2020 · Cellular data not working after upgrade. Switched from an 11 to a 12, both purchased from Apple, and cellular data does not work. I can make/receive calls and texts but cannot use data. Three calls with AT&T, restarted phone, toggled airplane mode and cellular options, and reset network settings. Was supposed to get a call back from someone ... May 31, 2023 · Turn off airplane mode.Most phones show an airplane icon when airplane mode is on. Check your SIM card.You may have to take it out and put it back in if your phone displays Insert SIM or Emergency Call Only. Sep 14, 2020 · Go to settings/general/about. What do you see for carrier? If not ATT, your APN settings are likely not correct. Resetting network settings normally fixes that but try a reboot too. Obviously, also make sure cellular data is on. Other than that, though, not much else you can do but call. Your line may not be provisioned correctly. Jun 1, 2022 · The first one involves resetting your network settings as mentioned, by @sandblaster. This will be the seventh step on this page. This options resets Wi-Fi networks and passwords, cellular settings. Check out the steps below for additional steps to resolve your data connection. Go to Settings> Cellular Settings> Network> Reset Network. Let’s meet in a Direct Message (DM) regarding your new iPhone 13 and its inability to use cellular data. Please check your Direct Message Inbox. It’s the chat icon next to the bell icon in the upper right corner of the Forums. Looking forward to helping you! Lar, AT&T Community SpecialistOct 24, 2022 · How to Fix AT&T Cellular Data not Working: Start With Checking if your cellular data is turned on. Your access to AT&T cellular data is weak. Restart your Device. Turn Off Wi-Fi on your Device. Enable then Disable Airplane Mode. Remove your SIM, then Re-insert it. Reboot your Device With Data Roaming Turned On. iPad is not connect to cellular. Recently anytime I disconnect my iPad from the cellular network it won’t recognize the cellular connection. It worked perfect until a couple of weeks ago. For a bit turning it off and back on worked but now it is not. I have reset the network settings, turned on airplane mode and everything, but nothing works.Oct 17, 2022 · I am on AT&T with an iPhone 12, iOS version 16.0 (20A362). As of yesterday my cellular data stopped working — only WiFi will give me Internet. I’ve switched cellular connectivity on and off, up... May 31, 2022 · Land in Lisbon, Amsterdam, Copenhagen — all works instantly with european networks, data, roaming etc. Land back in Boston, no connencitvity, emergency calls only. Shut the phone down, fiddle with SIM removal, turn the phone on, turn off, reinsert the SIM, turn on and, with some luck (not always!!!!) ATT cellular will reconnect. Jul 3, 2021 · The main option will be to reset your network settings. You can do this by going to: Settings > System > Advanced > Reset > Reset Wi-Fi, mobile & Bluetooth > RESET SETTINGS. After doing this, test to test if mobile data is working or not. Let us know if this helps! Collin, AT&T Community Specialist. 0. Apr 2, 2023 · Make sure mobile data or cellular data is turned on. (This is important because if somehow your data was turned off, this would hinder your connection, so it's always good to just double-check that mobile data is enabled) Disconnect from Wi-Fi ® to test your mobile data. (This helps because tunring off Wi-Fi will ensure that this feature ... Check your wireless usage to confirm data on your plan. Also, check out your AT&T Prepaid Coverage for connection and signal strength. Lastly, here is our helpful Troubleshoot And Resolve Tool to help fix your mobile data connection, go to Fix An Issue > Connection> Call& data quality/Internet and make sure you have correct device at Change Device.Land in Lisbon, Amsterdam, Copenhagen — all works instantly with european networks, data, roaming etc. Land back in Boston, no connencitvity, emergency calls only. Shut the phone down, fiddle with SIM removal, turn the phone on, turn off, reinsert the SIM, turn on and, with some luck (not always!!!!) ATT cellular will reconnect.Open the Settings app. Tap Cellular. Make sure Cellular Data is toggled on. Make sure the apps you want to use cellular data for are toggled on. Note: if you are traveling internationally, follow these steps to make sure your iPhone is set up for data roaming: Opening the Settings app. Tap Cellular.May 10, 2022 · Settings icon > scroll to and select General management > select Reset > Reset network settings > Reset settings > select Reset to confirm. If that does not work, go into cellular settings and see if you can select a carrier. If neither works, you may need to add the international pay per use feature to your line. The closer to -120 dBm, the worse your signal. Let’s say you have -50 dBm signal outside (full bars) but have a building or factory lined with any or all types of metal: steel, aluminum, brass, copper, iron, etc. This means it can potentially subtract an additional -50 dBm once it reaches inside for a signal strength of -100 dBm (1-2 bars).1. From the home screen, select the Settings app. 2. Select Cellular. To turn cellular data on or off, select the Cellular Data switch. Note: To turn LTE data on or off select Cellular Data Options > Enable LTE > desired option. Learn more from the Apple support article About cellular data settings and usage on your iPhone. 3.Options. 03-22-2023 10:00 AM in. Galaxy S23. For anyone else looking here with the same issue, I called T-mo and had them reset my network, this worked temporarily but the problem is back. You can call in and ask them to reset it for you, may help for a little bit or could fix your issue altogether.Oct 17, 2022 · I am on AT&T with an iPhone 12, iOS version 16.0 (20A362). As of yesterday my cellular data stopped working — only WiFi will give me Internet. I’ve switched cellular connectivity on and off, up... Open the Settings app. Tap Cellular. Make sure Cellular Data is toggled on. Make sure the apps you want to use cellular data for are toggled on. Note: if you are traveling internationally, follow these steps to make sure your iPhone is set up for data roaming: Opening the Settings app. Tap Cellular.Dec 16, 2016 · Settings->Cellular->Cellular Data Options->Enable LTE->Voice & Data (select Voice & Data option) Android. Go to Settings > Connection > Mobile networks > Enhanced LTE services and select on. Once complete, please ensure you power your phone off and back on to establish a fresh connection with the network. Sep 6, 2022 · There is no connection between cellular data and factory reset. Thus, be mindful before adapting the method to fix the mobile data not working problem. Here are 10 useful ways to fix cellular data not working. 1. Fix Cellular Data Not Working without Data Loss (Recommended) 2. Turn Off Airplane Mode; 3. Turn On Cellular Data; 4. Restart Your ... Step 1: Bring up the control center by swiping down on the home screen of your iPhone 13. Step 2: Then, tap the “Airplane Mode” icon to enable the feature. Wait for a few seconds and again, click the same icon to turn off Airplane mode. Check if cellular data starts working or not this time. Fix 4.Data over 5G just stopped working recently. I could reset my network settings and it would work for a few minutes then stop working again. I was able to switch Voice & Data to LTE and now apps and data are working. Settings -> Cellular -> Cellular Data Options -> Voice & Data -> LTE. 0.Turn the iPhone or iPad by holding down the Power button. Wait for at least 10 seconds before turning the device back on again. Now, you will be able to check if the cellular data is working again. Should the device’s cellular data be not working still, then you might need to check the third method. Method 5.Jul 3, 2021 · The main option will be to reset your network settings. You can do this by going to: Settings > System > Advanced > Reset > Reset Wi-Fi, mobile & Bluetooth > RESET SETTINGS. After doing this, test to test if mobile data is working or not. Let us know if this helps! Collin, AT&T Community Specialist. 0. New Member. •. 11 Messages. The tech at the ATT store today said this was not a problem with my phone; he thought it was something related to my ATT service. The reason he said this is he put a new SIM card in my phone and LTE still didn't work. Then he put that same (new) SIM card in a new device they had in the store and LTE still didn't work.Mar 21, 2023 · It can take two to five days for data use to post in myAT&T, so amounts shown online may not reflect all use since your last bill. Time stamps for current data or text usage may be off by up to 4 hours in myAT&T. Here are some things to keep in mind: We usually update recent data use every three hours. Oct 21, 2019 · My cellular data stopped working where I could only have coverage/receive messages/texts when I was in a wifi area. However, I could not access anything with wifi off and cellular on. Jun 19, 2022 · You will not lose data like pictures, videos, or text. iPhone: Settings>General>Reset>Reset network settings. Android: Settings>General Management>Reset>Reset network settings. Next, visit our AT&T Wireless Support webpage and select Get Suggestions. You'll be directed to the Fix an Issue section. Jul 25, 2023 · This feature could still be turned on if you have no data connection. If Airplane Mode is turned off, you can try turning it on and off again. A cycle in and out of this mode has been known to fix mobile connections for some people. Disable Wi-Fi. This shouldn't happen, but sometimes it does, especially on older iPhone models. Here is an in-depth guide to all the steps to follow when your cellular data isn’t working. 1. Check That Your Cellular Data is On. The first step is to check whether your cellular data is on. To do this: Open the settings app. Go to cellular, then cellular data. Tap on the toggle to turn cellular data on. It is grey when off and green when on.Windows 11 Windows 10. Some models of Surface Pro X, Surface Pro 7+, Surface Pro 8, Surface Pro 9, Surface Go 2, and Surface Go 3 can connect to a cellular data network. If you can’t connect to a cellular network or can’t stay connected, here are some things to try based on the problem you’re having.Turn the iPhone or iPad by holding down the Power button. Wait for at least 10 seconds before turning the device back on again. Now, you will be able to check if the cellular data is working again. Should the device’s cellular data be not working still, then you might need to check the third method. Method 5.I called them again and they told me they need to re-activate the SIM, so they did that and it's still not working. I tried Resetting my network, re-insert SIM, toggled cellular data and airplane mode on/off and also removed International Day Pass from my account, but still no luck. When I checked my data balance by dialing *3282* it says I ...May 8, 2023 · AT&T Community Forums. Wireless. Features & Services. Data & Messaging Features, ... Cellular Data not working. Gift your grad endless possibilities. Celebrate right now and connect them to their brightest future. Nov 10, 2021 · Go to Settings -> Cellular and turn on the switch next to Cellular Data at the top of screen. You’ll know Cellular Data in on when the switch is green. If Cellular Data is already on, try toggling the switch off and back on. This will give Cellular Data a fresh start, just in case it’s not working because of a minor software glitch. @ATT even on Sunday you slow my internet on 5 devices so i cannot work! Pay your bill and you too can have your business shut down. Do not sign your business up to att. Stephen Dorsey (@ColorFaded) reported 25 minutes ago @ATT @ATTexplore How about we celebrate by getting faster Internet speeds. Jul 25, 2023 · This feature could still be turned on if you have no data connection. If Airplane Mode is turned off, you can try turning it on and off again. A cycle in and out of this mode has been known to fix mobile connections for some people. Disable Wi-Fi. This shouldn't happen, but sometimes it does, especially on older iPhone models. Hello vin24, let's get your International Day Pass working! Try rebooting your phone ( Press and hold the Power/Lock button, then select Restart .) As the ACE @formerlyknownas mentioned, try resetting network settings to refresh your connection to the network. Settings icon > scroll to and select General management > select Reset > Reset ...SAHMED. tried 1. restore the phone erase and reset 2. Change the SIM (twice) 3. reset network settings 4. support team change to new number and internet start working but when they move back to old number no internet.1. From the home screen, select the Settings app. 2. Select Cellular. To turn cellular data on or off, select the Cellular Data switch. Note: To turn LTE data on or off select Cellular Data Options > Enable LTE > desired option. Learn more from the Apple support article About cellular data settings and usage on your iPhone. 3. Aug 6, 2021 · Check your wireless usage to confirm data on your plan. Also, check out your AT&T Prepaid Coverage for connection and signal strength. Lastly, here is our helpful Troubleshoot And Resolve Tool to help fix your mobile data connection, go to Fix An Issue > Connection> Call& data quality/Internet and make sure you have correct device at Change Device. Swipe down from the top right of the screen to see the Control Center and look for the Mobile Data icon, which is an antenna to the right of Airplane mode. If it's off, tap it to turn it on ...I am on AT&T with an iPhone 12, iOS version 16.0 (20A362). As of yesterday my cellular data stopped working — only WiFi will give me Internet. I’ve switched cellular connectivity on and off, up...Hello vin24, let's get your International Day Pass working! Try rebooting your phone ( Press and hold the Power/Lock button, then select Restart .) As the ACE @formerlyknownas mentioned, try resetting network settings to refresh your connection to the network. Settings icon > scroll to and select General management > select Reset > Reset ...Sep 14, 2020 · Go to settings/general/about. What do you see for carrier? If not ATT, your APN settings are likely not correct. Resetting network settings normally fixes that but try a reboot too. Obviously, also make sure cellular data is on. Other than that, though, not much else you can do but call. Your line may not be provisioned correctly.
Current problems and outages | Downdetector. User reports indicate no current problems at AT&T. AT&T offers local and long distance phone service, broadband internet and mobile phone services to individuals and businesses.. Dollar20 a night hotel near me
Check your wireless usage to confirm data on your plan. Also, check out your AT&T Prepaid Coverage for connection and signal strength. Lastly, here is our helpful Troubleshoot And Resolve Tool to help fix your mobile data connection, go to Fix An Issue > Connection> Call& data quality/Internet and make sure you have correct device at Change Device.Our Troubleshoot & Resolve Tool is a fantastic resource to use when you run into issues like this. Select the device you are using, and then under Service/network issues choose Internet. Another thing we do when you are experiencing data connection issues is to Reset Network Settings on all devices. Tap Settings> General> Reset> Reset Network ...Swipe down from the top right side of the screen to reveal Control Center. If the cellular button is green, tap it, then tap it again after a few seconds. Check if cellular data is now working ...Options. 03-22-2023 10:00 AM in. Galaxy S23. For anyone else looking here with the same issue, I called T-mo and had them reset my network, this worked temporarily but the problem is back. You can call in and ask them to reset it for you, may help for a little bit or could fix your issue altogether.Update your iPhone or iPad to the latest version of iOS or iPadOS. Go to Settings > Cellular. Then: For iPhone, tap Cellular Data Options, then turn on Enable LTE. For iPad, turn on LTE. If you still see No Service after following these steps, contact your carrier. iPhone and iPad devices that support 5G networks are not affected by the phasing ...Turn off airplane mode.Most phones show an airplane icon when airplane mode is on. Check your SIM card.You may have to take it out and put it back in if your phone displays Insert SIM or Emergency Call Only.Swipe down from the top right side of the screen to reveal Control Center. If the cellular button is green, tap it, then tap it again after a few seconds. Check if cellular data is now working ...May 7, 2021 · It would be a pleasure to assist you with reconnecting your data. As stated by our ACE Community member. To resume your data connection you will need to pay for the plan right away for it to work. If you have already paid for the new plan, it appears there may be something else causing this issue. So, in this method, you need to enable the right network mode to fix Mobile data not working on Android. First, head to Settings > Mobile Data > Network Mode and switch to the appropriate network mode. 10. Reset Network Settings On Android. Resetting the network settings is another best thing you can do to resolve mobile data not working issues.1. From the home screen, select the Settings app. 2. Select Cellular. To turn cellular data on or off, select the Cellular Data switch. Note: To turn LTE data on or off select Cellular Data Options > Enable LTE > desired option. Learn more from the Apple support article About cellular data settings and usage on your iPhone. 3.Nov 30, 2018 · Since the update my mobile data stopped working. I tried everything, changing the APN settings, toggling, talking to SAMSUNG India and US to no avail. Here is what was wrong: It seems like AT&T has 3G and 4G/LTE sims this problem is with their 3G sim it doesnt work with the new update unless you roll back to 3G APN settings. Dec 6, 2021 · 64.5K Messages. 2 years ago. You aren’t really connected to ATT’s network, even if it says ATT Mexico. You are still roaming and subject to whatever conditions are imposed on roaming by that carrier which could include reduced data speeds. See if you have the option of selecting what carrier you connect to. Restart your device - If a power cycle does not resolve your issue, perform a device restart. Press and hold the Volume down and Side buttons, then select Restart > Restart. It's very important that you backup/restore your data and files after the factory reset. Select the SETTINGS tab, then scroll to and select About Gear.Aug 8, 2022 · Restart your device - If a power cycle does not resolve your issue, perform a device restart. Press and hold the Volume down and Side buttons, then select Restart > Restart. It's very important that you backup/restore your data and files after the factory reset. Select the SETTINGS tab, then scroll to and select About Gear. Thank you for the information provided, we also recommend reinserting your SIM Card to reset your device and reset your network settings to refresh your connection. Go to Settings>General>Reset>Reset Network Settings. Also, let us know what type of device you are currently using to better assist you with troubleshooting steps..